We collect on leasehold and freehold properties whether or not they are mortgaged.We continually monitor, develop and improve our secure IT-based systems and procedures. Our specialist team utilise a case management system which (as with all our systems and procedures) is our servant, not our master.
We recognise that one size does not fit all in terms of what our clients and their agents need. We work with them to ensure we deliver what they want and how they want it including:
reporting
how we are instructed and how we take instructions
method and frequency of payment of collected monies
the level of technical legal support required (we don’t require our clients or their agents to have any legal knowledge but many do and this is relevant to how we deliver our service
If you are a customer of Swaine Allen Solicitors and we have contracted with you online you may be entitled to use the EU Online Dispute Resolution (ODR) Platform to assist in resolving any dispute with us. This service can be found at http://ec.europa.eu/odr.
Our email address is info@swaineallen.com.
Swaine Allen is a trading name of Lockings Legal Services Limited registered in England and Wales company registration number 09244568 Lockings Legal Services Limited is authorised and regulated by the Solicitors Regulation Authority (SRA ID number 626081). All telephone calls are recorded for training and quality purposes. A list of our directors is available for inspection at our office.
